Privacy Policy - FieldServ.ai

Overview

At FieldServ.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web platform and mobile companion

Our Commitment

We are committed to protecting your personal information and your right to privacy. We only collect information that we need to provide and improve our field service management platform.

Information We Collect

Information You Provide

Account Information: Name, email address, phone number, company name
Business Information: Customer details, job records, quotes, invoices
Team Information: Employee names, roles, contact information
Payment Information: Processed securely through our payment providers

Information Collected Automatically

Usage Data: Features used, time spent, interactions with the platform
Device Information: Device type, operating system, app version
Location Data: Only when explicitly enabled for job tracking features
Log Data: IP address, browser type, pages visited

How We Use Your Information

We use the information we collect to:

Provide and maintain our field service management platform
Process transactions and send related information
Send administrative information and important updates
Respond to customer service requests and support needs
Monitor and analyze usage to improve our services
Detect, prevent, and address technical issues
Fulfill any other purpose for which you provide information

Information Sharing

We do not sell, trade, or rent your personal information. We may share information in the following situations:

Service Providers: With third parties that help us operate our platform (hosting, analytics, support)
Business Transfers: In connection with any merger, sale of company assets, or acquisition
Legal Requirements: When required by law or to respond to legal process
Protection: To protect the rights, property, or safety of FieldServ.ai, our users, or others
Consent: With your consent or at your direction

Third-Party Services

FieldServ.ai is powered by LeadProspecting.ai technology. Your data is processed in accordance with both FieldServ.ai and LeadProspecting.ai privacy standards.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection
Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights

You have the right to:

Access: Request a copy of your personal information
Correct: Request correction of inaccurate information
Delete: Request deletion of your personal information
Portability: Request transfer of your data to another service
Object: Object to certain uses of your information
Withdraw Consent: Where we rely on consent, you may withdraw it at any time

Account Deletion

You can delete your account at any time through the mobile app (Settings > Account > Delete Account) or through the web platform. This will permanently remove your account and associated data.

Mobile Companion App

Our mobile app is a companion to the FieldServ.ai web platform. Additional considerations for mobile users:

Account Required: The mobile app requires an existing FieldServ.ai web account
Permissions: We only request permissions necessary for app functionality
Location Services: Optional, used only for job tracking and navigation
Camera Access: Optional, used only for job photos and documentation
Offline Mode: Some data may be stored locally for offline access
Push Notifications: Optional, used for job updates and team communication
Background Location: Optional, used only during active time tracking

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.